when focusing on the conversation of the telephone and ignoring outside distractions, provide the phone number or extension to which you are transferring the caller, in case the call is disconnected, when routing a caller to another person, you should, configuration of the appointment book after all the unavailable times are crossed out is known as, considered a legal document and could be subject to subpoena, write and print clearly and make corrections neatly, which of the following is a guideline that applies to using the appointment book, two or more patients are scheduled at the same time, process of double booking in appointment scheduling means that, when a specific number of patients, usually four, is scheduled at the beginning of the same hour, is know as, small groups of patients are scheduled at intervals throughout the hour, similar procedures scheduled on predetermined days or in predetermined time blocks, a ledger-type book listing the day's appointments and used for cross-referencing financial entries, date collection on types and number of procedures, and total patients seen, used to prepare rooms and equipment, shredded at the end of the day in compliance with HIPPA, index system with cards placed in chronologic order, used as reminders for items that need attention in the future, all patient information related to the medical care, remove medical records that are beyond the time period of the statute of limitations, type of file that a patient has been seen within 2 to 5 years, type of file that a patient has not been seen within past 2 to 5 years, type of file that a patient is not expected to return to practice, filing system that has charts filed by the units of the patient's name: letter by letter beginning with the patient's last name, filing system unit that is last name, letter by letter, filing system unit that is first name, letter by letter, filing system unit that is middle initial or middle name, letter by letter, filing system unit that is prefixes and suffixes, type of filing system that each patient is assigned a medical record number through manual or computerized means, type of filing system that is filed in coordination with numbers and alphabet, this file is divided into sections by guides, the patient's problems are numbered and listed on a form that is placed in the front of the chart; each visit or treatment is associated with a problem number, format for documenting each visit subjective, objective, assessment, and a plan, in that order, format with the most recent records filed on top, the "P" in SOAP method of charting includes, the term used to describe the legal length of time regarding storage of medical and business records is, the pages of the medical record contained within the patient's file are the property of the, all lines begin at left margin; most common style, subject and complimentary closing and signature begin at the middle of the paper; other lines begin at left margin, subject and complimentary closing and signature begin in the center, and the first line of each paragraph is indented five spaces; all other lines begin at the left margin, greeting and complimentary closing are omitted; all lines begin at the left margin, keyed at the left margin, two lines below the recipients's address, inside address in a letter, is also referred to as, first-class mail insured for a named value, first-class mail with a verification from the postal service that it arrived at the designated address, postage generally used for office correspondence, weight must be 13oz or less, first-class mail handling for items 70# or less, postage used for magazines, periodicals, newspapers, catalogs, and flyers; requires minimum of 200 pieces; formerly called second and third-class mail, conversion of the dictated word of the health care provider to a word-processed form, punctuation mark following the salutation of a professional business letter is, standard margin used for a business letter, the component of a letter that indicated the purpose of the correspondence is the, the date the letter was written should be placed two lines, how many lines below the salutations should the body of the letter start. Which of the following terms describes the body's ability to maintain its normal state? The three most prevalent certifications for Medical Assistant are offered by the American Association of Medical Assistants (AAMA), the American Medical Technologists (AMT) and the National Center for Competency Testing (NCCT). 1. CMA (AAMA) Medical Assistant Practice Test Our certified medical assistant practice exam is designed to help you study for the AAMA exam, a 200 multiple-choice question test. Your program director is required to verify your program completion.Category 2: A non-recen… The anatomic location of the spinal canal is. stocktonama. Take this free practice test to see how prepared you are for a medical assistant certification exam.. federal act that set forth guidelines for standardizing the electronic data interchange of administrative and financial transactions, exposing fraud and abuse in government programs and protecting the security and privacy of health information. 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